1. Subscription Processing
1.1. Subscription Activation: Subscriptions are activated within 1-3 business days from the date of purchase.
1.2. Confirmation: Customers will receive a confirmation email upon successful subscription purchase, including details of their plan and start date.
1.3. Weekend and Holiday Processing: Subscriptions purchased on weekends or holidays will be processed on the next business day.
2. Subscription Delivery
2.1. Service Access: Access to subscription services will be provided digitally. Detailed instructions for accessing services will be included in the confirmation email.
2.2. Ongoing Deliverables: Depending on the subscription plan, customers will receive ongoing deliverables (e.g., reports, analytics, content) at specified intervals (e.g., weekly, monthly).
3. International Availability
3.1. We offer our subscription services globally. Access and deliverables are provided digitally, ensuring timely fulfillment regardless of location.
3.2. Customers are responsible for any local taxes or fees associated with digital services in their country.
4. Subscription Modifications and Cancellations
4.1. Plan Changes: If you need to modify your subscription plan, please contact us within 24 hours of the purchase. We will do our best to accommodate your request.
4.2. Cancellations: Subscriptions can be canceled at any time. However, cancellation will only be effective at the end of the current billing cycle. No partial refunds will be provided.
5. Refunds
5.1. Refund Policy: We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with our services within the first 14 days, you can request a full refund.
5.2. Refund Process: To initiate a refund, please contact our customer service team with your subscription details and reason for the request. Refunds will be processed within 7-10 business days.
6. Service Issues
6.1. Reporting: If you experience any issues with your subscription services, please notify us immediately. Provide a detailed description of the issue for prompt resolution.
6.2. Resolution: We will work diligently to resolve any service issues at no additional cost to you. This may include extending your subscription period to account for any downtime.
7. Customer Support
7.1. Our customer service team is available to assist with any questions or concerns regarding your subscription. Please contact us at grow@sodarocket.com or call us at
(813) 712-8719.
8. Changes to this Policy
8.1. SodaRocket reserves the right to update or modify this Fulfillment Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.By purchasing a subscription with SodaRocket, you agree to this Fulfillment Policy. Thank you for choosing SodaRocket for your marketing needs.
